Refund policy
Cancellation Policy
You can cancel your order only before it is dispatched.
- If your order is already dispatched, it cannot be cancelled.
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Once shipped, cancellation requests will not be accepted under any circumstances.
To cancel an order, please contact us immediately at:
📞 +91 99046 66336
📧 ratanmaa.ayurveda@gmail.com
Return, Refund & Exchange Policy
Due to the nature of Ayurvedic and consumable products, we follow a strict No Return & No Refund Policy.
No Returns / No Refunds
- All our products fall under non-returnable category.
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We do not accept returns for:
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Change of mind
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Taste or preference issues
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Expectation mismatch
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Unsatisfactory results
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Ayurvedic products work on a long-term basis, and results may vary from person to person.
Exchange Policy (Only for Damaged / Wrong Product)
We will provide replacement or exchange only if:
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You received a wrong product, or
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The product is physically damaged during delivery.
Mandatory Conditions:
- You must share a clear unboxing video showing:
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The sealed package
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The issue with the product
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Without a proper unboxing video, no exchange will be approved.
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The complaint must be raised within 24 hours of delivery.
After verification, we will arrange a replacement.
Important Notes
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We are not responsible for delays caused by courier partners.
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We are not liable for incorrect address provided by the customer.
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Once delivered, responsibility of the product lies with the customer.
Contact Information
For any concerns related to shipping, exchange, or support:
Ratan Maa Ayurveda
📞 +91 99046 66336
📧 ratanmaa.ayurveda@gmail.com
🕘 Working Hours: 9 AM – 5 PM, Monday to Friday